If you like our coffee, you’ll love our app.
The Frank and Honest app makes it easy for you to earn free coffee, you deserve it. Simply scan your digital card every time you buy a Frank and Honest hot beverage. Collect 10 stamps, your 11th coffee is free.
Download it today to start collecting.
Find out more in our FAQ section below.
FAQs
If you are trying to register but you are getting this message (EMAIL ADDRESS ALREADY IN USE), this means we have your email address already. All you need to do is go to the log-in screen and log-in with your password or if you can’t remember your password click “Forgot Password” to reset it. An email will be sent to you to create a new password. Once you create a new password, log-in as normal.
You can log in to the app with your email. You’ll also need to enter your password.
You earn a stamp when purchasing any of our hot beverage – coffee, tea and hot chocolate.
Unfortunately, there is no way to get stamps for a purchase you already made if you did not scan the barcode in your app. Be sure to scan next.
Please refresh your app by pulling the screen down. It may take up to 15 minutes to update.
Your stamps don’t expire but if you do not use the app for 18 months your account will be deactivated.
Yes, they need to be redeemed within 6 months. The date will be clearly displayed in the FREE COFFEE section, so you’ll be able to see the exact date it expires.
Yes, you can, you will just need to pay the balance of the bundle deal.
You can email support@frankandhonest.ie and we will get back to you within 24-hours Mon-Fri.
In participating SuperValu stores.
Participating Stores
Terms & Conditions
- The Frank & Honest Loyalty Programme (the “F&H Loyalty Programme”) allows customers to collect Coffee Stamps and earn rewards through the Frank & Honest Loyalty App (the ”F&H App”).
- Coffee Stamps are stamps received by an F&H App customer who scans their F&H App during a transaction when purchasing a Qualifying Product.
- Any size hot beverage from the Frank & Honest range sold in participating stores qualifies for the collection and redemption of Coffee Stamps (“Qualifying Products”). Coffee Stamps will only be awarded upon the purchase of Qualifying Products. The products and ranges which are deemed as Qualifying Products may be changed at any time and without prior notice and such changes will be at the discretion of Musgrave or as may be required by law.
- To collect Coffee Stamps a customer must download the F&H App on their device, register an F&H Loyalty Programme account and present his/her F&H App at the checkout when purchasing a Qualifying Product. Each Qualifying Product purchased will result in one Coffee Stamp being awarded to the customer’s F&H App account.
- Once you have purchased 10 Qualifying Products and presented and/or scanned your F&H App at the time of purchase of each of these 10 Qualifying Products, you will receive a code on your F&H App which will permit you to purchase one Qualifying Product free of charge (“Free Product Code”). 10 Coffee Stamps will be removed from your F&H App in advance of the Free Product Code being received.
- We reserve the right to vary the number of Coffee Stamps required to be eligible for a Free Product Code and what a Free Product Code entitles a customer to at any time and without prior notice and such changes will be at the discretion of Musgrave.
- Coffee Stamps can only be earned at the time of purchase of Qualifying Products and only if your F&H App is presented at the time of payment. A purchase cannot be subsequently credited to your F&H App account.
- Coffee Stamps and Free Product Codes collected through the app cannot be exchanged for cash and cannot be sold or in any way traded. Redeemed Coffee Stamps cannot be used again.
- Coffee Stamps and Free Product Codes are personal to you, the registered owner of the F&H App to which they are credited. You cannot combine or pool Coffee Stamps with those of another F&H Loyalty Programme participant, you cannot redeem Coffee Stamps together with another F&H Loyalty Programme participant and you cannot use a Free Product Code earned by an F&H App account which is not yours.
- Any Free Product Codes that are not redeemed 6 months after the date of issue of that Free Product Code to you will automatically expire and will not be replaced.
- Your local participating SuperValu, Centra, Frank & Honest Cafe and Musgrave reserve the right to decline to issue or withdraw the Coffee Stamps at any time, or to alter, amend or terminate the F&H Loyalty Programme at any time without prior notice and participants in the F&H Loyalty Programme may be removed from the F&H Loyalty Programme at any time at the discretion of Musgrave.
- All participants in the F&H Loyalty Programme must reside in the either the Republic of Ireland or Northern Ireland and must be at least 16 years old on the date of registration.
- F&H Loyalty Programme accounts and F&H App accounts are non-transferable and can only be used by the original applicant.
- The F&H App can be used in all participating SuperValu and Centra stores and Frank & Honest Cafes in the Republic of Ireland and Northern Ireland.
- The Programme is for consumer participation only.
- F&H Loyalty App members are responsible for the proper use and security of their F&H Loyalty App on their own device. Musgrave will not be responsible or liable for any unauthorised use of coffee stamps.
- We may close any F&H Loyalty Programme account where there has been no activity on the account for a continuous period of 18 months. A customer can close his/her F&H Loyalty Programme account at any time by emailing dpo@musgrave.ie. When an account is closed the right to redeem Coffee Stamps or Free Product Codes from that account will be lost and all Coffee Stamps and Free Product Codes credited to that account will be deleted from the account.
- The promoter of the Frank & Honest Loyalty Programme is Musgrave Limited trading as Musgrave Retail Partners Ireland, Ballycurreen, Airport Road, Cork. Company Reg. No. 1776.